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Before contacting support:
Check FAQs
Check all the points in the MEYTON FAQ
Have your customer number ready
Please have your Meyton customer number ready.
You will find these on all delivery documents. Do not use customer numbers from regional partners or distributors.
Determine software version
Note the software versions. Use the guide “Finding the Version” for this purpose.
Schedule a remote maintenance appointment
For remote support, please schedule appointments via support@meyton.eu or by phone.
Appointments are available from 9:00–12:00 and 14:00–16:00.
Prepare error description
Note the make, model and version of all affected external devices (printers, computers, projectors, monitors, network devices, etc.).
Describe the error precisely: What happens, when does it occur, and under what conditions?
No customer number?
If you cannot find your customer number, enter 0 in the corresponding field.
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